Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you use zenithalora's budget automation services.
Last Updated: March 15, 2025
1. Information We Collect
We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources as described below.
Personal Information You Provide
When you create an account, contact us, or use our budget automation services, we may collect:
- Name, email address, and contact information
- Financial account information and transaction data
- Budget preferences and financial goals
- Payment and billing information
- Communications you send to us
- Survey responses and feedback
Information Collected Automatically
When you access our services, we automatically collect certain information about your device and usage patterns:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Location information (general geographic area)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for several purposes that directly support your budget automation experience:
| Purpose | Description | Legal Basis (Australia) |
|---|---|---|
| Service Provision | Provide budget automation tools and personalized financial insights | Contract Performance |
| Account Management | Create and maintain your account, process payments, provide support | Contract Performance |
| Communication | Send service updates, security alerts, and respond to inquiries | Legitimate Interest |
| Improvement | Analyze usage patterns to enhance our services and develop new features | Legitimate Interest |
| Marketing | Send promotional materials about relevant services (with consent) | Consent |
3. Information Sharing and Disclosure
We take your privacy seriously and only share your information in specific circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our budget automation platform. These include cloud hosting providers, payment processors, and analytics services. All service providers are required to maintain the confidentiality and security of your information.
Financial Institution Integration
With your explicit consent, we connect to your Australian bank accounts through secure, encrypted connections to retrieve transaction data for budget automation. This data remains encrypted and is never shared with unauthorized parties.
Legal Requirements
We may disclose your information if required by Australian law, court order, or to protect our rights, property, or safety, or that of our users or the public.
4. Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you, including how it's been used and who it's been shared with.
Correct Information
Ask us to update or correct any inaccurate or incomplete personal information we have about you.
Delete Your Data
Request deletion of your personal information, subject to certain legal and operational requirements.
Restrict Processing
Limit how we use your information while maintaining your account and essential services.
Data Portability
Receive your personal information in a structured, commonly used format for transfer to another service.
Withdraw Consent
Withdraw your consent for marketing communications or optional data collection at any time.
To exercise any of these rights, contact us at contact@zenithalora.com. We'll respond to your request within 30 days and may need to verify your identity for security purposes.
5. Data Security and Protection
We implement comprehensive security measures to protect your personal and financial information:
- 256-bit SSL encryption for all data transmission
- Advanced firewall protection and intrusion detection systems
- Regular security audits and vulnerability assessments
- Employee background checks and security training
- Multi-factor authentication for account access
- Secure data centers with 24/7 monitoring
- Regular data backups with encrypted storage
While we implement industry-leading security measures, no system is completely secure. We encourage you to use strong passwords, enable two-factor authentication, and monitor your accounts regularly.
6. Data Retention
We retain your information for different periods depending on the type of data and its purpose:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Duration of account + 7 years | Legal compliance and tax requirements |
| Transaction Data | Duration of service + 7 years | Financial record keeping requirements |
| Communications | 3 years from last contact | Customer service and dispute resolution |
| Marketing Data | Until consent is withdrawn | Ongoing communication preferences |
| Usage Analytics | 2 years from collection | Service improvement and development |
After these periods, we securely delete or anonymize your information unless longer retention is required by Australian law.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience with our budget automation platform:
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled. They include session cookies for login authentication and security features.
Analytics Cookies
We use analytics cookies to understand how you interact with our services, which helps us improve functionality and user experience. You can opt out of these through your browser settings.
Preference Cookies
These cookies remember your settings and preferences to personalize your experience with our budget automation tools.
You can manage cookie preferences through your browser settings or contact us for assistance with opting out of non-essential cookies.
8. International Data Transfers
While zenithalora operates primarily in Australia, some of our service providers may process your information outside of Australia. When this occurs:
- We ensure adequate protection through standard contractual clauses
- Transfers only occur to countries with adequate privacy protection
- We maintain the same level of protection regardless of location
- You have the right to request details about international transfers
9. Children's Privacy
Our budget automation services are designed for adults and we do not knowingly collect personal information from children under 13 years of age. If we discover that we have collected information from a child under 13, we will delete that information immediately.
If you believe we have collected information from a child under 13, please contact us immediately at contact@zenithalora.com so we can address the situation promptly.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes:
- We'll notify you via email at least 30 days before changes take effect
- We'll post a prominent notice on our website
- We'll update the "Last Updated" date at the top of this policy
- For material changes, we may seek your renewed consent where required
Your continued use of our services after changes take effect constitutes acceptance of the updated privacy policy.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: contact@zenithalora.com
Phone: +61 2 6125 4187
Address: 60 Mills Rd, Acton ACT 2601, Australia
For privacy-related complaints, you may also contact the Office of the Australian Information Commissioner (OAIC).